AFTER-SALES
SERVICE
Something went wrong with your order? We'll make it right.
We're sorry something went wrong.
We always do everything possible to protect your order — premium packaging, trusted carriers, direct studio relationships. But sometimes things go wrong in transit, and that's not on you. Our after-sales team has direct contact with every resin studio we work with, and we have repair specialists across Europe and the USA. We will resolve your issue. Submit the form below and we'll take it from there.
We respond to every claim within 24 hours
Partial refund, repair, or full replacement
Repair technicians in Europe and the USA
HOW WE HANDLE YOUR CASE
We put in the time, the money, and the effort to give you the best possible outcome. No case is too small. Every damaged statue matters to us as much as it matters to you.
A dedicated after-sales specialist is assigned to your case by email. They will update you on your damage assessment and the resolution process at every stage — no chasing required.
Submit your claim once using the form below. Our teams in Asia and Europe coordinate internally so you never have to repeat yourself. We keep everything logged and moving.
We guarantee one of three outcomes on every valid claim: partial refund, professional repair, or full replacement. We work with the best resin repair specialists in Europe and the USA.
TELL US WHAT HAPPENED
Fill in every field as accurately as possible. Incomplete claims take longer to process — complete claims get resolved faster.
COMMON AFTER-SALES QUESTIONS
Don’t attempt any repairs yourself — this affects your claim. Document everything immediately: photograph the damage, photograph the packaging (inside and out), and if possible, film a short video showing the statue and the condition it arrived in. Then submit your claim using the form above with all evidence attached.
We respond to every claim within 24 hours of submission. Simple cases (missing part, minor paint chip) are typically resolved within 5–7 days. Complex cases involving full replacements or professional repairs may take 2–4 weeks depending on studio response times and repair specialist availability.
For repairs, yes — we will arrange and cover the return shipping. For partial refunds, no return is necessary. For replacements, we will advise on a case-by-case basis depending on the manufacturer’s requirements.
We will still process your claim. Clear, detailed photos of the damage and packaging are the most important evidence. An unboxing video speeds things up significantly, but its absence alone won’t block your claim.
A partial refund is a refund of a portion of your order value, calculated based on the severity and nature of the damage. For example, a minor paint chip on a €300 statue would result in a different partial refund than a major structural break. We assess each case individually.
If a replacement is unavailable, we will offer you either a professional repair or a partial/full refund depending on the extent of the damage. We will always present you with your options clearly before proceeding.
Yes. You choose your preferred resolution — we’ll confirm what’s possible. For minor paint touch-ups or small breaks, repair is often the fastest and cleanest outcome. Our repair network covers all major resin statue types.
We ask that all damage claims are submitted within 14 days of receiving your statue. Claims submitted after this window may still be considered but cannot be guaranteed. Always inspect your statue promptly on arrival.
SOMETHING WENT WRONG?
Submit your claim now and our team will have you sorted.