How do I place an order?

Browse our collection, add items to your cart, and proceed to checkout. You can pay with credit card, PayPal, or cryptocurrency.

Can I modify or cancel my order?

You can request modifications or cancellations within 24 hours of placing your order by contacting us at contact@kaistatue.com. After 24 hours, we may not be able to accommodate changes as the order may already be in processing.

Do you offer pre-orders?

Yes, some items are available for pre-order. Pre-order items will ship once they become available. Estimated release dates are listed on the product page.

What payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard, American Express) via Stripe, PayPal, and 350+ cryptocurrencies (BTC, ETH, USDT, and more) via NOWPayments.

Is my payment information secure?

Yes. We never store your payment card details. All transactions are processed through industry-standard secure payment processors (Stripe and PayPal) with SSL encryption.

Your payment is processed at the time of checkout. For pre-orders, you are charged immediately to secure your reservation.

How long does shipping take?

Processing takes 3-7 business days. Delivery times vary by region: US (10-20 days), Europe (12-25 days), Asia (7-15 days). See our Shipping page for full details.

Do you ship internationally?

Yes, we ship worldwide. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

How can I track my order?

Once shipped, you'll receive an email with a tracking number. You can also track your order on our Track Order page or in your account under Order History.

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. To start a return, go to your Order History in your account and click 'Request Return'.

How do I get a refund?

After we receive and inspect your returned item, a refund will be processed to your original payment method within 5-10 business days.

What if my item arrives damaged?

Contact us immediately at contact@kaistatue.com with photos of the damage and your order number. We will arrange a replacement or refund at no extra cost.

How should I care for my statue?

Keep statues away from direct sunlight and extreme temperatures. Dust regularly with a soft, dry cloth. Avoid using water or chemical cleaners on painted surfaces.

Are your statues authentic?

Yes. We source exclusively from licensed manufacturers and authorized distributors. Every product is genuine and comes with its original packaging and authenticity documentation where applicable.

SUPPORT

Frequently Asked Questions

Find answers to common questions about ordering, shipping, returns, and more.

Ordering

Payment

Shipping

Returns & Exchanges

Product Care

Still have questions?

Our support team is here to help. Reach out to us and we'll get back to you as soon as possible.