Terms of Service
TERMS AND CONDITIONS
Kai Statue
Last updated: 27 May 2026
1. About these Terms
These Terms and Conditions (“Terms”) govern your access to and use of the website kaistatue.com (the “Website”) and the purchase of any products offered through it. The Website is operated by Kai Statue.
By accessing the Website, creating an account, placing an order or otherwise interacting with our services, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, Cookie Policy, Shipping Policy and Return Policy, all of which form part of the agreement between you and us.
If you do not agree with any part of these Terms, you must not use the Website or place any orders.
2. Who We Are
In these Terms, references to “we”, “us”, “our” or “Kai Statue” mean Kai Statue, the operator of the Website at kaistatue.com. Kai Statue is operated by a company registered in England and Wales. Full company and registration details are set out in the Contact section at the end of these Terms.
Our customer support team can be reached by email at support@kaistatue.com.
3. Definitions
In these Terms, the following definitions apply:
• “Customer”, “you”, “your” means the individual or entity placing an order through the Website.
• “Products” means anime figurines, collectible statues, scale figures and related merchandise offered for sale on the Website.
• “Order” means a request submitted by you to purchase Products through the Website.
• “Supplier” means a third‑party manufacturer, studio, brand owner or distributor (located in China or elsewhere) from whom Products are sourced and dispatched.
• “Agent Sale” means a transaction in which we act as your purchasing and shipping agent in relation to a Product sourced from a third‑party Supplier (see Section 5).
• “Direct Sale” means a transaction in which we act as the seller of Products to you.
4. Eligibility and Accounts
By placing an Order you confirm that you are at least 18 years old, or that you have obtained the consent of a parent or legal guardian, and that you have the legal capacity to enter into a binding contract.
You may be required to create an account to place certain Orders. You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account. You must notify us immediately of any unauthorised access or suspected breach of security.
You agree that the information you provide during account registration and at checkout is true, accurate, current and complete, and that you will keep it updated. We reserve the right to suspend or terminate accounts that contain inaccurate, misleading or fraudulent information.
5. Our Role: Seller and/or Agent
Kai Statue sources Products from a network of Suppliers based primarily in China, and from other countries where required. Depending on the Product and the supply arrangement in place at the time of Order, we may act either as the direct seller of the Product or as your agent in arranging its purchase and delivery.
5.1 Direct Sales
Where we act as the direct seller, the contract for the sale of the Product is between you and us. In these cases we are responsible for delivering Products that conform with the description published on the Website, subject to the limitations set out in these Terms.
5.2 Agent Sales
Where we act as agent, we facilitate the purchase of a Product from a third‑party Supplier on your behalf. In these cases:
• The sale contract for the Product itself is formed between you and the relevant Supplier.
• We act as an intermediary, handling payment processing, communications with the Supplier, dispatch coordination and customer support.
• We do not manufacture, hold title to, or warehouse the Products beyond what is necessary to facilitate dispatch.
Regardless of whether a transaction is a Direct Sale or an Agent Sale, our customer support team will assist you through the entire order lifecycle, including pre‑order enquiries, dispatch follow‑up, claims, returns where applicable and after‑sales support.
Where the law applicable to your purchase grants you mandatory rights that cannot be excluded (including UK consumer protection legislation where applicable), those rights remain unaffected by this Section.
6. Products and Descriptions
We make reasonable efforts to display Product images, descriptions, specifications, scale, materials, dimensions and release dates as accurately as possible. However, please note the following:
• Promotional images are typically provided by the manufacturer or Supplier and may show prototypes. Final Products may differ slightly in colour, finish, paintwork, sculpt or accessories.
• Slight variations in painting, assembly or finish are inherent to the nature of resin and PVC statues and are not considered defects.
• Scale figures and statues are collector items intended for adult collectors and display only. They are not toys and are not suitable for children under 15 years of age.
• Release dates, particularly for pre‑orders, are estimates provided by the manufacturer and may be subject to change without notice.
Where a Product is available as a pre‑order, you accept that the delivery date is indicative only and that the manufacturer may delay, modify, or in rare cases cancel production. We will keep you informed of any material changes communicated to us by the Supplier or manufacturer.
7. Pricing and Payment
All prices are displayed in the currency selected on the Website, and unless stated otherwise are inclusive of value added tax where applicable. Prices exclude any import duties, customs charges, brokerage fees or other taxes that may be levied by the destination country at the point of import (see Section 9).
We reserve the right to change prices at any time before you submit an Order. The price applicable to your Order is the price displayed at the moment your Order is confirmed and payment is accepted.
If we discover an obvious pricing error after you have placed an Order (for example, a Product clearly mispriced through human or technical error), we are not obliged to fulfil the Order at the incorrect price. We will contact you to offer the option of confirming the Order at the correct price or cancelling it for a full refund.
Payment is taken at the time of Order, including for pre‑orders, unless explicitly stated otherwise (for example, where a deposit and balance payment structure is offered). Accepted payment methods are listed at checkout. By submitting payment details, you confirm that the payment method belongs to you or that you have express authorisation to use it.
8. Order Acceptance and Contract Formation
Your submission of an Order constitutes an offer to purchase the Products on these Terms. Order confirmation emails sent by us are an acknowledgement of receipt and do not constitute acceptance of the Order.
A binding contract between you and us (or, in the case of an Agent Sale, between you and the relevant Supplier with us acting as agent) is formed only when we send you a dispatch confirmation or, for pre‑orders, when stock is allocated to your Order.
We reserve the right to refuse or cancel any Order at our discretion, including (without limitation) where:
• The Product is no longer available or has been discontinued by the Supplier.
• There has been a pricing or description error.
• We are unable to verify your payment details or shipping address.
• The Order is suspected of being fraudulent or in breach of these Terms.
• Delivery to your jurisdiction is restricted by export, import or sanctions laws.
If we cancel an Order before dispatch, we will refund any payment received in full.
9. Shipping, Delivery, Customs and Duties
Detailed shipping information is set out in our Shipping Policy, which forms part of these Terms. In summary:
• We offer free standard shipping to all countries we serve, unless stated otherwise on the Product page or at checkout.
• Products are typically dispatched from China, although certain Products may ship from other countries depending on Supplier location.
• In limited circumstances where shipping a Product to a particular destination falls outside our standard logistics arrangements (for example, oversized items, remote destinations or destinations requiring specialised carriers), we may charge an additional shipping fee. Where this applies, we will contact you with a quote before processing your Order, and you may accept the additional charge or cancel for a full refund.
• Delivery times are estimates only and are not guaranteed. They depend on Supplier production schedules, courier performance and customs clearance times in your country.
As goods are shipped internationally, your Order may be subject to import duties, value added tax, customs charges and brokerage fees imposed by the destination country. These charges are your responsibility and are not included in the price you pay to us. We have no control over and cannot predict the amount of such charges. If you refuse delivery in order to avoid paying such charges, you may be liable for the original outbound shipping cost, the return shipping cost and any handling fees, which may be deducted from any refund.
Risk of loss of and damage to the Products passes to you on delivery, or, in the case of carrier delivery to an address you have specified, on handover by the carrier.
10. Cancellations, Returns and Refunds
Full details of your cancellation and return rights are set out in our Return Policy, which forms part of these Terms. The following is a summary.
10.1 Statutory Right of Withdrawal (UK and EU Consumers)
If you are a consumer based in the United Kingdom or the European Economic Area, you have a statutory right to cancel your Order without giving a reason within 14 days of the day you (or someone you nominate) take physical possession of the Products. To exercise this right you must notify us clearly of your decision to cancel within the 14‑day period, and return the Products to us within 14 days of that notification.
You bear the direct cost of returning the Products, unless we have agreed otherwise. You are responsible for any diminished value of the Products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
10.2 Pre‑orders
Once a pre‑order has been allocated to manufacturing and the Supplier has begun production specifically for your Order, the Order may no longer be cancellable, except where statutory consumer rights apply. We will indicate the point of non‑cancellability where reasonably possible.
10.3 Damaged, Defective or Incorrect Items
If a Product arrives damaged, defective or differs materially from the description, please contact us at support@kaistatue.com within 7 days of delivery with your order number, a description of the issue and clear photographs. We will then arrange, depending on the circumstances, a repair, replacement, partial refund or full refund.
10.4 Refunds
Approved refunds are issued to the original payment method within 14 days of our receiving the returned Product or proof of return. Processing times by your bank or payment provider may add additional days before funds appear.
11. Intellectual Property
All content on the Website, including text, graphics, logos, icons, images, product descriptions, design elements, software and the arrangement thereof, is our property or that of our licensors, manufacturers or Suppliers, and is protected by intellectual property laws.
The Products themselves are based on characters, artworks and properties owned by their respective rights holders. We sell only Products that are produced under licence from the relevant rights holders or that we reasonably believe are lawfully manufactured.
You are granted a limited, non‑exclusive, non‑transferable, revocable licence to access and use the Website for personal, non‑commercial purposes. You may not reproduce, distribute, modify, transmit, frame, scrape or otherwise exploit any content from the Website without our prior written consent.
12. User Conduct
When using the Website, you agree not to:
• Use the Website for any unlawful, fraudulent or harmful purpose.
• Submit false, misleading or stolen payment information.
• Attempt to gain unauthorised access to any part of the Website, our servers or any connected systems.
• Introduce viruses, malware, trojans or any other harmful code.
• Interfere with the proper functioning of the Website, including by overloading or disrupting infrastructure.
• Scrape, harvest or reuse pricing, imagery or other Website content for competing commercial purposes.
• Submit reviews, ratings or other user content that is defamatory, infringing, abusive, or knowingly false.
We reserve the right to remove user content, suspend or terminate accounts and pursue legal remedies for breaches of this Section.
13. Limitation of Liability
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be limited or excluded.
Subject to the paragraph above, and to the maximum extent permitted by applicable law:
• We are not liable for any loss of profits, loss of business, loss of opportunity, loss of goodwill, loss of data or for any indirect, special or consequential loss arising out of or in connection with your use of the Website or any Order.
• Our total aggregate liability to you in respect of any Order, however arising (whether in contract, tort, including negligence, breach of statutory duty or otherwise), is limited to the total price paid by you for the Products that gave rise to the claim.
• We accept no liability for delays or failures in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, civil unrest, government actions, sanctions, strikes, port closures, customs delays, courier disruption or Supplier insolvency.
The Website and its content are provided on an “as is” and “as available” basis. We do not warrant that the Website will be uninterrupted, error‑free or free from harmful components.
14. Privacy and Data Protection
We collect and process information about you in order to process Orders, manage your account, provide customer support, comply with legal obligations and improve your experience on the Website. The information we typically hold includes name, billing and shipping address, email address, phone number, order history, payment metadata (we do not store full card numbers) and information about how you interact with the Website.
Full information about how we collect, use, share, store and protect your personal data, and your rights in respect of that data, is set out in our Privacy Policy. By using the Website you acknowledge and accept the processing of your personal data as described in that Privacy Policy.
15. Cookies
The Website uses cookies and similar technologies to operate properly, to remember your preferences and to help us analyse traffic and improve our services. Full information about the cookies used, their purposes and how you can manage your preferences is set out in our Cookie Policy. You can adjust your cookie settings at any time through the cookie preferences link on the Website.
16. Third‑Party Links and Services
The Website may contain links to third‑party websites, services or content (including payment processors, courier tracking services, social media platforms and Supplier pages). We do not control and are not responsible for the content, policies or practices of any third‑party websites or services. Your interactions with any third party are governed by the terms and policies of that third party.
17. Indemnity
You agree to indemnify, defend and hold us harmless, together with our directors, officers, employees, agents and affiliates, from and against any and all claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with: your breach of these Terms; your misuse of the Website; your violation of any applicable law or third‑party rights; or any content you submit through the Website.
18. Termination
We may suspend, restrict or terminate your access to the Website or any account at any time, with or without notice, if we reasonably believe that you have breached these Terms, or where we are required to do so by law or in order to protect us, our Suppliers or other customers from harm or risk.
Termination does not affect any rights, remedies or obligations that have accrued up to the date of termination, including any pending Orders that are subject to dispatch or delivery.
19. Changes to these Terms
We may update or amend these Terms from time to time, including to reflect changes in law, regulatory requirements, our services or our business practices. The version of the Terms applicable to your Order is the version published on the Website at the time you placed that Order.
Material changes will be communicated through a notice on the Website or, where appropriate, by email. Your continued use of the Website following any update constitutes your acceptance of the revised Terms.
20. Governing Law and Jurisdiction
These Terms and any non‑contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.
Any dispute, controversy or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer resident in another jurisdiction whose laws grant you the right to bring proceedings in the courts of your country of residence, in which case that right is preserved.
21. Severability
If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, or, if not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
22. Entire Agreement
These Terms, together with the Privacy Policy, Cookie Policy, Shipping Policy, Return Policy and any other policies referenced on the Website, constitute the entire agreement between you and us in relation to your use of the Website and the purchase of Products, and supersede any prior agreements, communications or understandings, whether written or oral.
23. Assignment
You may not assign, transfer or sub‑contract any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any successor entity, group company or purchaser of our business, provided that your rights as a consumer are not adversely affected.
24. No Waiver
A failure or delay by us to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. Any waiver by us must be in writing to be effective.
25. Contact Us
If you have any questions, comments or concerns about these Terms, an Order, or any aspect of our service, please contact us:
• Email: support@kaistatue.com
• Website: kaistatue.com
For formal correspondence and legal notices, the Website is operated by Nexus Sentry Ltd, a company registered in England and Wales under company number 14957041, with its registered office at 124 City Road, London, England, EC1V 2NX, United Kingdom.
Kai Statue
Last updated: 27 May 2026
1. About these Terms
These Terms and Conditions (“Terms”) govern your access to and use of the website kaistatue.com (the “Website”) and the purchase of any products offered through it. The Website is operated by Kai Statue.
By accessing the Website, creating an account, placing an order or otherwise interacting with our services, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, Cookie Policy, Shipping Policy and Return Policy, all of which form part of the agreement between you and us.
If you do not agree with any part of these Terms, you must not use the Website or place any orders.
2. Who We Are
In these Terms, references to “we”, “us”, “our” or “Kai Statue” mean Kai Statue, the operator of the Website at kaistatue.com. Kai Statue is operated by a company registered in England and Wales. Full company and registration details are set out in the Contact section at the end of these Terms.
Our customer support team can be reached by email at support@kaistatue.com.
3. Definitions
In these Terms, the following definitions apply:
• “Customer”, “you”, “your” means the individual or entity placing an order through the Website.
• “Products” means anime figurines, collectible statues, scale figures and related merchandise offered for sale on the Website.
• “Order” means a request submitted by you to purchase Products through the Website.
• “Supplier” means a third‑party manufacturer, studio, brand owner or distributor (located in China or elsewhere) from whom Products are sourced and dispatched.
• “Agent Sale” means a transaction in which we act as your purchasing and shipping agent in relation to a Product sourced from a third‑party Supplier (see Section 5).
• “Direct Sale” means a transaction in which we act as the seller of Products to you.
4. Eligibility and Accounts
By placing an Order you confirm that you are at least 18 years old, or that you have obtained the consent of a parent or legal guardian, and that you have the legal capacity to enter into a binding contract.
You may be required to create an account to place certain Orders. You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account. You must notify us immediately of any unauthorised access or suspected breach of security.
You agree that the information you provide during account registration and at checkout is true, accurate, current and complete, and that you will keep it updated. We reserve the right to suspend or terminate accounts that contain inaccurate, misleading or fraudulent information.
5. Our Role: Seller and/or Agent
Kai Statue sources Products from a network of Suppliers based primarily in China, and from other countries where required. Depending on the Product and the supply arrangement in place at the time of Order, we may act either as the direct seller of the Product or as your agent in arranging its purchase and delivery.
5.1 Direct Sales
Where we act as the direct seller, the contract for the sale of the Product is between you and us. In these cases we are responsible for delivering Products that conform with the description published on the Website, subject to the limitations set out in these Terms.
5.2 Agent Sales
Where we act as agent, we facilitate the purchase of a Product from a third‑party Supplier on your behalf. In these cases:
• The sale contract for the Product itself is formed between you and the relevant Supplier.
• We act as an intermediary, handling payment processing, communications with the Supplier, dispatch coordination and customer support.
• We do not manufacture, hold title to, or warehouse the Products beyond what is necessary to facilitate dispatch.
Regardless of whether a transaction is a Direct Sale or an Agent Sale, our customer support team will assist you through the entire order lifecycle, including pre‑order enquiries, dispatch follow‑up, claims, returns where applicable and after‑sales support.
Where the law applicable to your purchase grants you mandatory rights that cannot be excluded (including UK consumer protection legislation where applicable), those rights remain unaffected by this Section.
6. Products and Descriptions
We make reasonable efforts to display Product images, descriptions, specifications, scale, materials, dimensions and release dates as accurately as possible. However, please note the following:
• Promotional images are typically provided by the manufacturer or Supplier and may show prototypes. Final Products may differ slightly in colour, finish, paintwork, sculpt or accessories.
• Slight variations in painting, assembly or finish are inherent to the nature of resin and PVC statues and are not considered defects.
• Scale figures and statues are collector items intended for adult collectors and display only. They are not toys and are not suitable for children under 15 years of age.
• Release dates, particularly for pre‑orders, are estimates provided by the manufacturer and may be subject to change without notice.
Where a Product is available as a pre‑order, you accept that the delivery date is indicative only and that the manufacturer may delay, modify, or in rare cases cancel production. We will keep you informed of any material changes communicated to us by the Supplier or manufacturer.
7. Pricing and Payment
All prices are displayed in the currency selected on the Website, and unless stated otherwise are inclusive of value added tax where applicable. Prices exclude any import duties, customs charges, brokerage fees or other taxes that may be levied by the destination country at the point of import (see Section 9).
We reserve the right to change prices at any time before you submit an Order. The price applicable to your Order is the price displayed at the moment your Order is confirmed and payment is accepted.
If we discover an obvious pricing error after you have placed an Order (for example, a Product clearly mispriced through human or technical error), we are not obliged to fulfil the Order at the incorrect price. We will contact you to offer the option of confirming the Order at the correct price or cancelling it for a full refund.
Payment is taken at the time of Order, including for pre‑orders, unless explicitly stated otherwise (for example, where a deposit and balance payment structure is offered). Accepted payment methods are listed at checkout. By submitting payment details, you confirm that the payment method belongs to you or that you have express authorisation to use it.
8. Order Acceptance and Contract Formation
Your submission of an Order constitutes an offer to purchase the Products on these Terms. Order confirmation emails sent by us are an acknowledgement of receipt and do not constitute acceptance of the Order.
A binding contract between you and us (or, in the case of an Agent Sale, between you and the relevant Supplier with us acting as agent) is formed only when we send you a dispatch confirmation or, for pre‑orders, when stock is allocated to your Order.
We reserve the right to refuse or cancel any Order at our discretion, including (without limitation) where:
• The Product is no longer available or has been discontinued by the Supplier.
• There has been a pricing or description error.
• We are unable to verify your payment details or shipping address.
• The Order is suspected of being fraudulent or in breach of these Terms.
• Delivery to your jurisdiction is restricted by export, import or sanctions laws.
If we cancel an Order before dispatch, we will refund any payment received in full.
9. Shipping, Delivery, Customs and Duties
Detailed shipping information is set out in our Shipping Policy, which forms part of these Terms. In summary:
• We offer free standard shipping to all countries we serve, unless stated otherwise on the Product page or at checkout.
• Products are typically dispatched from China, although certain Products may ship from other countries depending on Supplier location.
• In limited circumstances where shipping a Product to a particular destination falls outside our standard logistics arrangements (for example, oversized items, remote destinations or destinations requiring specialised carriers), we may charge an additional shipping fee. Where this applies, we will contact you with a quote before processing your Order, and you may accept the additional charge or cancel for a full refund.
• Delivery times are estimates only and are not guaranteed. They depend on Supplier production schedules, courier performance and customs clearance times in your country.
As goods are shipped internationally, your Order may be subject to import duties, value added tax, customs charges and brokerage fees imposed by the destination country. These charges are your responsibility and are not included in the price you pay to us. We have no control over and cannot predict the amount of such charges. If you refuse delivery in order to avoid paying such charges, you may be liable for the original outbound shipping cost, the return shipping cost and any handling fees, which may be deducted from any refund.
Risk of loss of and damage to the Products passes to you on delivery, or, in the case of carrier delivery to an address you have specified, on handover by the carrier.
10. Cancellations, Returns and Refunds
Full details of your cancellation and return rights are set out in our Return Policy, which forms part of these Terms. The following is a summary.
10.1 Statutory Right of Withdrawal (UK and EU Consumers)
If you are a consumer based in the United Kingdom or the European Economic Area, you have a statutory right to cancel your Order without giving a reason within 14 days of the day you (or someone you nominate) take physical possession of the Products. To exercise this right you must notify us clearly of your decision to cancel within the 14‑day period, and return the Products to us within 14 days of that notification.
You bear the direct cost of returning the Products, unless we have agreed otherwise. You are responsible for any diminished value of the Products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
10.2 Pre‑orders
Once a pre‑order has been allocated to manufacturing and the Supplier has begun production specifically for your Order, the Order may no longer be cancellable, except where statutory consumer rights apply. We will indicate the point of non‑cancellability where reasonably possible.
10.3 Damaged, Defective or Incorrect Items
If a Product arrives damaged, defective or differs materially from the description, please contact us at support@kaistatue.com within 7 days of delivery with your order number, a description of the issue and clear photographs. We will then arrange, depending on the circumstances, a repair, replacement, partial refund or full refund.
10.4 Refunds
Approved refunds are issued to the original payment method within 14 days of our receiving the returned Product or proof of return. Processing times by your bank or payment provider may add additional days before funds appear.
11. Intellectual Property
All content on the Website, including text, graphics, logos, icons, images, product descriptions, design elements, software and the arrangement thereof, is our property or that of our licensors, manufacturers or Suppliers, and is protected by intellectual property laws.
The Products themselves are based on characters, artworks and properties owned by their respective rights holders. We sell only Products that are produced under licence from the relevant rights holders or that we reasonably believe are lawfully manufactured.
You are granted a limited, non‑exclusive, non‑transferable, revocable licence to access and use the Website for personal, non‑commercial purposes. You may not reproduce, distribute, modify, transmit, frame, scrape or otherwise exploit any content from the Website without our prior written consent.
12. User Conduct
When using the Website, you agree not to:
• Use the Website for any unlawful, fraudulent or harmful purpose.
• Submit false, misleading or stolen payment information.
• Attempt to gain unauthorised access to any part of the Website, our servers or any connected systems.
• Introduce viruses, malware, trojans or any other harmful code.
• Interfere with the proper functioning of the Website, including by overloading or disrupting infrastructure.
• Scrape, harvest or reuse pricing, imagery or other Website content for competing commercial purposes.
• Submit reviews, ratings or other user content that is defamatory, infringing, abusive, or knowingly false.
We reserve the right to remove user content, suspend or terminate accounts and pursue legal remedies for breaches of this Section.
13. Limitation of Liability
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be limited or excluded.
Subject to the paragraph above, and to the maximum extent permitted by applicable law:
• We are not liable for any loss of profits, loss of business, loss of opportunity, loss of goodwill, loss of data or for any indirect, special or consequential loss arising out of or in connection with your use of the Website or any Order.
• Our total aggregate liability to you in respect of any Order, however arising (whether in contract, tort, including negligence, breach of statutory duty or otherwise), is limited to the total price paid by you for the Products that gave rise to the claim.
• We accept no liability for delays or failures in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, civil unrest, government actions, sanctions, strikes, port closures, customs delays, courier disruption or Supplier insolvency.
The Website and its content are provided on an “as is” and “as available” basis. We do not warrant that the Website will be uninterrupted, error‑free or free from harmful components.
14. Privacy and Data Protection
We collect and process information about you in order to process Orders, manage your account, provide customer support, comply with legal obligations and improve your experience on the Website. The information we typically hold includes name, billing and shipping address, email address, phone number, order history, payment metadata (we do not store full card numbers) and information about how you interact with the Website.
Full information about how we collect, use, share, store and protect your personal data, and your rights in respect of that data, is set out in our Privacy Policy. By using the Website you acknowledge and accept the processing of your personal data as described in that Privacy Policy.
15. Cookies
The Website uses cookies and similar technologies to operate properly, to remember your preferences and to help us analyse traffic and improve our services. Full information about the cookies used, their purposes and how you can manage your preferences is set out in our Cookie Policy. You can adjust your cookie settings at any time through the cookie preferences link on the Website.
16. Third‑Party Links and Services
The Website may contain links to third‑party websites, services or content (including payment processors, courier tracking services, social media platforms and Supplier pages). We do not control and are not responsible for the content, policies or practices of any third‑party websites or services. Your interactions with any third party are governed by the terms and policies of that third party.
17. Indemnity
You agree to indemnify, defend and hold us harmless, together with our directors, officers, employees, agents and affiliates, from and against any and all claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with: your breach of these Terms; your misuse of the Website; your violation of any applicable law or third‑party rights; or any content you submit through the Website.
18. Termination
We may suspend, restrict or terminate your access to the Website or any account at any time, with or without notice, if we reasonably believe that you have breached these Terms, or where we are required to do so by law or in order to protect us, our Suppliers or other customers from harm or risk.
Termination does not affect any rights, remedies or obligations that have accrued up to the date of termination, including any pending Orders that are subject to dispatch or delivery.
19. Changes to these Terms
We may update or amend these Terms from time to time, including to reflect changes in law, regulatory requirements, our services or our business practices. The version of the Terms applicable to your Order is the version published on the Website at the time you placed that Order.
Material changes will be communicated through a notice on the Website or, where appropriate, by email. Your continued use of the Website following any update constitutes your acceptance of the revised Terms.
20. Governing Law and Jurisdiction
These Terms and any non‑contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.
Any dispute, controversy or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer resident in another jurisdiction whose laws grant you the right to bring proceedings in the courts of your country of residence, in which case that right is preserved.
21. Severability
If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, or, if not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
22. Entire Agreement
These Terms, together with the Privacy Policy, Cookie Policy, Shipping Policy, Return Policy and any other policies referenced on the Website, constitute the entire agreement between you and us in relation to your use of the Website and the purchase of Products, and supersede any prior agreements, communications or understandings, whether written or oral.
23. Assignment
You may not assign, transfer or sub‑contract any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any successor entity, group company or purchaser of our business, provided that your rights as a consumer are not adversely affected.
24. No Waiver
A failure or delay by us to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. Any waiver by us must be in writing to be effective.
25. Contact Us
If you have any questions, comments or concerns about these Terms, an Order, or any aspect of our service, please contact us:
• Email: support@kaistatue.com
• Website: kaistatue.com
For formal correspondence and legal notices, the Website is operated by Nexus Sentry Ltd, a company registered in England and Wales under company number 14957041, with its registered office at 124 City Road, London, England, EC1V 2NX, United Kingdom.