Shipping Policy
SHIPPING POLICY
Kai Statue
Last updated: 27 May 2026
1. Overview
This Shipping Policy explains how we ship orders, the delivery times you can expect, and your responsibilities in relation to customs, duties and delivery. It forms part of our Terms and Conditions and should be read together with our Return Policy.
In summary: we ship worldwide; standard shipping is free; orders are dispatched from China and occasionally other countries; and delivery times depend on your destination, the manufacturer’s production schedule, courier performance and customs clearance.
2. Where We Ship
We ship Kai Statue Products to customers worldwide, subject to applicable export, import and sanctions laws in force at the time of dispatch. If we are unable to ship to your destination, we will let you know as soon as possible after you place your Order and offer you a full refund.
We dispatch Products primarily from warehouses and Suppliers in China. Some Products may ship from Japan, Hong Kong or other countries depending on Supplier location and stock availability.
3. Free Standard Shipping
We offer free standard shipping on all Orders to every country we serve, unless stated otherwise on the Product page or at checkout. This includes the cost of standard outbound courier delivery from our dispatch location to the shipping address you provide at checkout.
Free shipping does not include: import duties, taxes, customs charges or brokerage fees imposed by the destination country; the cost of any expedited or upgraded shipping services you may select; or the cost of re-delivery if a parcel is returned to us because of an incorrect address, refused delivery or repeated failed delivery attempts.
4. When We May Charge Additional Shipping
In limited circumstances a Product cannot be shipped to a particular destination under our standard logistics arrangements. This is usually because of one or more of the following:
• the Product is oversized, exceptionally heavy, or requires specialised handling (for example, large-scale 1/4 statues or premium master line pieces);
• the destination is remote or off-network for our standard couriers;
• the destination requires a specialised carrier, palletised freight or additional insurance;
• local restrictions, customs procedures or carrier surcharges apply to the destination.
Where this applies, we will contact you by email with a quote for the additional shipping cost before processing your Order. You may then choose to accept the additional charge and proceed with the Order, or to cancel the Order for a full refund. We will not dispatch a Product subject to additional shipping until you have confirmed acceptance of the cost in writing.
5. Dispatch Times
Dispatch time is the time between the moment your Order is placed and the moment it leaves our Supplier or warehouse with the courier. Dispatch times depend on whether the Product is in stock or on pre-order.
5.1 In-stock Products
In-stock Products are typically dispatched within 3 to 7 business days of Order confirmation, subject to payment clearance and stock verification. During peak periods (such as major sale events and seasonal holidays) dispatch may take slightly longer.
5.2 Pre-orders
Pre-order Products are dispatched after the manufacturer releases the Product and we receive the relevant stock. Estimated release dates are shown on the Product page and are provided by the manufacturer. These dates are estimates only and may change — occasionally by weeks or months — due to manufacturing or quality-control delays. We will keep you informed of any material changes communicated to us by the manufacturer or Supplier.
If you place an Order containing both in-stock and pre-order items, we may, at our discretion, hold the entire Order until all items are ready, or split the Order into multiple shipments. We will let you know which approach applies to your Order.
6. Estimated Delivery Times
Transit time is the time between dispatch from our Supplier or warehouse and delivery to your address. The estimates below are typical ranges for standard shipping and exclude customs clearance delays, which can vary significantly by country.
Destination
Estimated Delivery
Tracking
United Kingdom
10 – 20 business days
Full end-to-end tracking
European Union
12 – 25 business days
Full end-to-end tracking
United States and Canada
12 – 25 business days
Full end-to-end tracking
Australia, New Zealand
15 – 30 business days
Full end-to-end tracking
Asia (excluding China)
10 – 20 business days
Full end-to-end tracking
Middle East
15 – 30 business days
Full end-to-end tracking
Latin America, Africa, rest of world
20 – 40 business days
Tracking where available
All delivery times are estimates provided in good faith and are not guaranteed. They may be longer during peak periods, public holidays, severe weather, courier disruption, customs backlogs or other events outside our reasonable control.
7. Tracking Your Order
Once your Order has been dispatched, we will send you a dispatch confirmation email containing a tracking number and a link to the courier’s tracking page. You can also view tracking information from your account on the Website.
Tracking information may take 1 to 5 business days to begin updating after dispatch, particularly while the parcel is in the consolidation and export handover stage. If tracking has not updated after 7 business days from dispatch, please contact us at support@kaistatue.com and we will investigate with the courier on your behalf.
8. Customs, Duties and Import Taxes
Because Orders are shipped internationally, your Order may be subject to import duties, value added tax (VAT), customs charges, brokerage fees and other taxes imposed by the destination country. These charges are levied by your local customs authority once the parcel arrives in your country and are your responsibility as the importer of record.
These charges are not included in the price you pay to us at checkout, are calculated by your local customs authority, and we have no control over the amount. Some couriers may also charge a handling or clearance fee for processing customs documentation on your behalf.
If you refuse to accept delivery or to pay applicable customs charges and the parcel is returned to us as a result, you may be liable for the original outbound shipping cost, the return shipping cost and any storage or handling fees charged by the courier. These costs may be deducted from any refund due to you.
Some destinations operate import value thresholds (de minimis), below which duties or VAT are not charged or are charged at a reduced rate. We do not undervalue parcels on customs declarations, and we comply with the labelling and declaration rules of the destination country.
9. Address Accuracy
It is your responsibility to provide a complete and accurate shipping address at checkout, including any apartment, unit, building or floor numbers, and a working phone number for courier contact. We dispatch Orders based on the address information you provide and cannot be responsible for non-delivery, delay or loss caused by incomplete or incorrect address details.
If you notice an error in your address after placing an Order, please contact us at support@kaistatue.com as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee that changes are possible once an Order is in the dispatch process.
10. Failed Delivery, Refusal and Return to Sender
If you are unavailable when the courier attempts delivery, the courier will typically follow its standard procedure (such as leaving a card, attempting redelivery, or holding the parcel at a depot or collection point for collection within a limited window). It is your responsibility to monitor tracking and arrange collection or redelivery within the courier’s deadlines.
If a parcel is returned to us because you refused delivery, failed to collect it, or refused to pay customs charges, we will contact you to arrange one of the following:
• Re-dispatch at your cost (we will provide a quote for the re-delivery shipping fee, plus any duties or handling fees already incurred); or
• A refund for the Product, less the original outbound shipping cost (where this was not zero), the return shipping cost, any customs or handling fees incurred and a reasonable restocking charge where applicable.
11. Lost or Stolen Parcels
A parcel is generally considered lost if tracking shows no update for an extended period after dispatch and the courier confirms it cannot be located. The threshold varies by destination, but we will treat a parcel as potentially lost where it shows no progress for at least 21 business days for major markets, or 40 business days for other destinations.
If you suspect your parcel is lost, please contact us at support@kaistatue.com. We will open an investigation with the courier. If the parcel is confirmed lost, we will, at our discretion, either send a replacement (subject to stock availability) or refund the price you paid in full.
If tracking shows that the parcel was delivered but you did not receive it, please first check with members of your household, neighbours, your building reception and your local courier depot. If the parcel cannot be located, contact us within 7 days of the recorded delivery date and we will assist you in opening an investigation with the courier. We may need you to provide a signed declaration of non-receipt as part of the investigation.
12. Damaged Parcels on Arrival
Statues and figures are fragile by nature. Our Suppliers pack Products in protective inner packaging and outer shipping cartons designed for international transit, but couriers occasionally mishandle parcels.
If your parcel arrives with visible external damage, we recommend (where possible) signing for the parcel as “damaged” and taking clear photographs of the outer packaging before opening it. Once opened, photograph the inner packaging and the Product itself, including any damaged Product parts. Then contact us at support@kaistatue.com within 7 days of delivery with your order number, photographs and a description of the damage.
Depending on the circumstances, we will arrange a repair, replacement part, partial refund, full replacement or full refund. Please retain the original packaging until your claim has been resolved, as the courier may require it for inspection.
13. Multiple Shipments
Where an Order contains multiple Products sourced from different Suppliers, or a mix of in-stock and pre-order items, we may split the Order into multiple shipments to dispatch items as soon as they become available. There is no extra cost to you when we do this. Each shipment will have its own tracking number, communicated to you in a separate dispatch confirmation email.
14. Changes to this Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our logistics arrangements, courier partners, costs or applicable law. The version applicable to your Order is the version published on the Website at the time you placed that Order. Material changes will be communicated through a notice on the Website or, where appropriate, by email.
15. Contact Us
If you have any questions about shipping, tracking, customs charges or delivery, please contact us:
• Email: support@kaistatue.com
• Website: kaistatue.com
For formal correspondence and legal notices, the Website is operated by Nexus Sentry Ltd, a company registered in England and Wales under company number 14957041, with its registered office at 124 City Road, London, England, EC1V 2NX, United Kingdom.
Kai Statue
Last updated: 27 May 2026
1. Overview
This Shipping Policy explains how we ship orders, the delivery times you can expect, and your responsibilities in relation to customs, duties and delivery. It forms part of our Terms and Conditions and should be read together with our Return Policy.
In summary: we ship worldwide; standard shipping is free; orders are dispatched from China and occasionally other countries; and delivery times depend on your destination, the manufacturer’s production schedule, courier performance and customs clearance.
2. Where We Ship
We ship Kai Statue Products to customers worldwide, subject to applicable export, import and sanctions laws in force at the time of dispatch. If we are unable to ship to your destination, we will let you know as soon as possible after you place your Order and offer you a full refund.
We dispatch Products primarily from warehouses and Suppliers in China. Some Products may ship from Japan, Hong Kong or other countries depending on Supplier location and stock availability.
3. Free Standard Shipping
We offer free standard shipping on all Orders to every country we serve, unless stated otherwise on the Product page or at checkout. This includes the cost of standard outbound courier delivery from our dispatch location to the shipping address you provide at checkout.
Free shipping does not include: import duties, taxes, customs charges or brokerage fees imposed by the destination country; the cost of any expedited or upgraded shipping services you may select; or the cost of re-delivery if a parcel is returned to us because of an incorrect address, refused delivery or repeated failed delivery attempts.
4. When We May Charge Additional Shipping
In limited circumstances a Product cannot be shipped to a particular destination under our standard logistics arrangements. This is usually because of one or more of the following:
• the Product is oversized, exceptionally heavy, or requires specialised handling (for example, large-scale 1/4 statues or premium master line pieces);
• the destination is remote or off-network for our standard couriers;
• the destination requires a specialised carrier, palletised freight or additional insurance;
• local restrictions, customs procedures or carrier surcharges apply to the destination.
Where this applies, we will contact you by email with a quote for the additional shipping cost before processing your Order. You may then choose to accept the additional charge and proceed with the Order, or to cancel the Order for a full refund. We will not dispatch a Product subject to additional shipping until you have confirmed acceptance of the cost in writing.
5. Dispatch Times
Dispatch time is the time between the moment your Order is placed and the moment it leaves our Supplier or warehouse with the courier. Dispatch times depend on whether the Product is in stock or on pre-order.
5.1 In-stock Products
In-stock Products are typically dispatched within 3 to 7 business days of Order confirmation, subject to payment clearance and stock verification. During peak periods (such as major sale events and seasonal holidays) dispatch may take slightly longer.
5.2 Pre-orders
Pre-order Products are dispatched after the manufacturer releases the Product and we receive the relevant stock. Estimated release dates are shown on the Product page and are provided by the manufacturer. These dates are estimates only and may change — occasionally by weeks or months — due to manufacturing or quality-control delays. We will keep you informed of any material changes communicated to us by the manufacturer or Supplier.
If you place an Order containing both in-stock and pre-order items, we may, at our discretion, hold the entire Order until all items are ready, or split the Order into multiple shipments. We will let you know which approach applies to your Order.
6. Estimated Delivery Times
Transit time is the time between dispatch from our Supplier or warehouse and delivery to your address. The estimates below are typical ranges for standard shipping and exclude customs clearance delays, which can vary significantly by country.
Destination
Estimated Delivery
Tracking
United Kingdom
10 – 20 business days
Full end-to-end tracking
European Union
12 – 25 business days
Full end-to-end tracking
United States and Canada
12 – 25 business days
Full end-to-end tracking
Australia, New Zealand
15 – 30 business days
Full end-to-end tracking
Asia (excluding China)
10 – 20 business days
Full end-to-end tracking
Middle East
15 – 30 business days
Full end-to-end tracking
Latin America, Africa, rest of world
20 – 40 business days
Tracking where available
All delivery times are estimates provided in good faith and are not guaranteed. They may be longer during peak periods, public holidays, severe weather, courier disruption, customs backlogs or other events outside our reasonable control.
7. Tracking Your Order
Once your Order has been dispatched, we will send you a dispatch confirmation email containing a tracking number and a link to the courier’s tracking page. You can also view tracking information from your account on the Website.
Tracking information may take 1 to 5 business days to begin updating after dispatch, particularly while the parcel is in the consolidation and export handover stage. If tracking has not updated after 7 business days from dispatch, please contact us at support@kaistatue.com and we will investigate with the courier on your behalf.
8. Customs, Duties and Import Taxes
Because Orders are shipped internationally, your Order may be subject to import duties, value added tax (VAT), customs charges, brokerage fees and other taxes imposed by the destination country. These charges are levied by your local customs authority once the parcel arrives in your country and are your responsibility as the importer of record.
These charges are not included in the price you pay to us at checkout, are calculated by your local customs authority, and we have no control over the amount. Some couriers may also charge a handling or clearance fee for processing customs documentation on your behalf.
If you refuse to accept delivery or to pay applicable customs charges and the parcel is returned to us as a result, you may be liable for the original outbound shipping cost, the return shipping cost and any storage or handling fees charged by the courier. These costs may be deducted from any refund due to you.
Some destinations operate import value thresholds (de minimis), below which duties or VAT are not charged or are charged at a reduced rate. We do not undervalue parcels on customs declarations, and we comply with the labelling and declaration rules of the destination country.
9. Address Accuracy
It is your responsibility to provide a complete and accurate shipping address at checkout, including any apartment, unit, building or floor numbers, and a working phone number for courier contact. We dispatch Orders based on the address information you provide and cannot be responsible for non-delivery, delay or loss caused by incomplete or incorrect address details.
If you notice an error in your address after placing an Order, please contact us at support@kaistatue.com as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee that changes are possible once an Order is in the dispatch process.
10. Failed Delivery, Refusal and Return to Sender
If you are unavailable when the courier attempts delivery, the courier will typically follow its standard procedure (such as leaving a card, attempting redelivery, or holding the parcel at a depot or collection point for collection within a limited window). It is your responsibility to monitor tracking and arrange collection or redelivery within the courier’s deadlines.
If a parcel is returned to us because you refused delivery, failed to collect it, or refused to pay customs charges, we will contact you to arrange one of the following:
• Re-dispatch at your cost (we will provide a quote for the re-delivery shipping fee, plus any duties or handling fees already incurred); or
• A refund for the Product, less the original outbound shipping cost (where this was not zero), the return shipping cost, any customs or handling fees incurred and a reasonable restocking charge where applicable.
11. Lost or Stolen Parcels
A parcel is generally considered lost if tracking shows no update for an extended period after dispatch and the courier confirms it cannot be located. The threshold varies by destination, but we will treat a parcel as potentially lost where it shows no progress for at least 21 business days for major markets, or 40 business days for other destinations.
If you suspect your parcel is lost, please contact us at support@kaistatue.com. We will open an investigation with the courier. If the parcel is confirmed lost, we will, at our discretion, either send a replacement (subject to stock availability) or refund the price you paid in full.
If tracking shows that the parcel was delivered but you did not receive it, please first check with members of your household, neighbours, your building reception and your local courier depot. If the parcel cannot be located, contact us within 7 days of the recorded delivery date and we will assist you in opening an investigation with the courier. We may need you to provide a signed declaration of non-receipt as part of the investigation.
12. Damaged Parcels on Arrival
Statues and figures are fragile by nature. Our Suppliers pack Products in protective inner packaging and outer shipping cartons designed for international transit, but couriers occasionally mishandle parcels.
If your parcel arrives with visible external damage, we recommend (where possible) signing for the parcel as “damaged” and taking clear photographs of the outer packaging before opening it. Once opened, photograph the inner packaging and the Product itself, including any damaged Product parts. Then contact us at support@kaistatue.com within 7 days of delivery with your order number, photographs and a description of the damage.
Depending on the circumstances, we will arrange a repair, replacement part, partial refund, full replacement or full refund. Please retain the original packaging until your claim has been resolved, as the courier may require it for inspection.
13. Multiple Shipments
Where an Order contains multiple Products sourced from different Suppliers, or a mix of in-stock and pre-order items, we may split the Order into multiple shipments to dispatch items as soon as they become available. There is no extra cost to you when we do this. Each shipment will have its own tracking number, communicated to you in a separate dispatch confirmation email.
14. Changes to this Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our logistics arrangements, courier partners, costs or applicable law. The version applicable to your Order is the version published on the Website at the time you placed that Order. Material changes will be communicated through a notice on the Website or, where appropriate, by email.
15. Contact Us
If you have any questions about shipping, tracking, customs charges or delivery, please contact us:
• Email: support@kaistatue.com
• Website: kaistatue.com
For formal correspondence and legal notices, the Website is operated by Nexus Sentry Ltd, a company registered in England and Wales under company number 14957041, with its registered office at 124 City Road, London, England, EC1V 2NX, United Kingdom.